My tracking info says my package is in Pre-Shipment

When tracking shows "Pre-Shipment Info Sent to USPS" it means the package is still being held/sorted by USPS. No need to panic! It’s possible your package has been sorted by USPS and sent off without being scanned. You'll end up receiving your package without any further tracking updates.

If more than 10 business days go by and you haven’t received your package or any updated tracking info, please fill out a support ticket and we'll be happy to assist you further.

Our support team will respond back to you within 24 to 48 hours.