If your order tracking says your package is in "Pre-Shipment", this indicates that a shipping label has been created for your package and it is currently headed to the carrier's facility.
On rare occasions packages may stay in Pre-Shipment for many days but there is no need to worry. Most likely your package simply did not get an initial scan. You may end up receiving your package without any further tracking updates.
If more than 14 business days go by and you haven’t received your package, please submit a support ticket here and we will be happy to assist you further.