Since all sales are final, it's important that you contact us right away if you receive a damaged item or the wrong product. Returns need to be authorized before you ship back any items to Sage Goddess.
We will always try to send you a replacement first once we have received the returned item. If a replacement is not available then we may offer you an exchange to another magical item or you can choose a store credit which can be used towards your next purchase.
Please submit a support ticket here with photos of what you received, if you received the wrong product or a damaged item.