My item was damaged during shipping, what can I do? Cherron February 01, 2019 23:30 Updated Follow Unfortunately on occasion an item may arrive damaged or defective. Please fill out a support ticket and include a photo of the damaged item so that we can further assist you. Related articles Why does my tracking info say my package is in "Pre-Shipment"? Why is the shipping cost so high? Can I request expedited shipping? Will I receive a refund for my returned item? How can I attract love? Comments 0 comments Please sign in to leave a comment.