My item was damaged during shipping, what can I do? Cherron February 01, 2019 23:30 Updated Follow Unfortunately on occasion an item may arrive damaged or defective. Please fill out a support ticket and include a photo of the damaged item so that we can further assist you. Related articles Why is the shipping cost so high? Why does my tracking info say my package is in "Pre-Shipment"? Can I request expedited shipping? Will I receive a refund for my returned item? Where can I track my order once it’s shipped? Comments 0 comments Please sign in to leave a comment.