My item was damaged during shipping, what I can I do? Cherron October 24, 2017 20:17 Updated Follow We apologize for the inconvenience if an item arrived damaged or defective. Please fill out a support ticket and attach a photo of the item and damage so that we can further assist you. Related articles My tracking info says my package is in Pre-Shipment Shipping cost too much Can I request expedited shipping? What are your Headquarters hours and location? Are there any job openings at Sage Goddess? Comments 0 comments Please sign in to leave a comment.