My item was damaged during shipping, what I can I do? Cherron October 24, 2017 20:17 Updated Follow We apologize for the inconvenience if an item arrived damaged or defective. Please fill out a support ticket and attach a photo of the item and damage so that we can further assist you. Related articles My tracking info says my package is in Pre-Shipment Shipping cost too much Can I request expedited shipping? Will I receive a refund for my returned item? How can I attract love? Comments 0 comments Please sign in to leave a comment.