My item was damaged during shipping, what can I do? Cherron February 01, 2019 23:30 Updated Unfortunately on occasion an item may arrive damaged or defective. Please fill out a support ticket and include a photo of the damaged item so that we can further assist you. Related articles Will I have to pay to ship a damaged item back to you? What should I do if I'm missing an item from my order? Why is the shipping cost so high? What does it mean if my tracking info say my package is in "Pre-Shipment"? Will I receive a refund for my returned item? Comments 1 comment Sort by Date Votes Lester Alicia Carrillo November 30, 2020 21:23 I'm having trouble submitting a ticket regarding a broken bottle of perfume in a recent package. Order Order #1822437 0 Please sign in to leave a comment.