My item was damaged during shipping, what can I do? Cherron July 29, 2021 18:46 Updated Unfortunately on occasion an item may arrive damaged or defective. Please fill out a support ticket and include a photo of the damaged item so that we can further assist you. Related articles Will I have to pay to ship a damaged item back to you? What should I do if I'm missing an item from my order? Why is the shipping cost so high? Will I receive a refund for my returned item? What does it mean if my tracking info say my package is in "Pre-Shipment"? Comments 0 comments Please sign in to leave a comment.