My item was damaged during shipping, what can I do? Cherron February 01, 2019 23:30 Updated Unfortunately on occasion an item may arrive damaged or defective. Please fill out a support ticket and include a photo of the damaged item so that we can further assist you. Related articles Why is the shipping cost so high? What does it mean if my tracking info say my package is in "Pre-Shipment"? Can I request expedited shipping? Where can I track my order once it’s shipped? Will I receive a refund for my returned item? Comments 0 comments Please sign in to leave a comment.