If your order was shipped incomplete please first check that the item(s) in question are not on backorder (you would have received a card in your order that explains what items were not included). Although we make every attempt to fulfill your entire order, the nature of our business may require us to backorder an item (see backorders for more information).
If you still believe you are missing an item, please create a support ticket. Please provide your order number and a description of the missing item. Our customer service team will make sure you receive your missing item as soon as possible.
Comments
3 comments
Hi, I’m missing 3 items. I received the package with nothing in them. 2 rose quartz and 1 obsidian
Hello, so I ordered on March 10Th and it is not showing my order in my orders. I got the Moldivite however I wanted to know what size I bought because its so tiny. So I was just curious I thought I got the bigger size.
Thank you
In one of my recent shipments one of my bags had the Sage in it, the paper explaining the crystal/stone, however it was empty! And some time ago I had ordered 2 Sage Goddess Crystal Pendants and didn’t ever receive them!
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