Company Info
- How can I contact you?
- When was Sage Goddess Founded?
- What is the mission of Sage Goddess?
- How can I get in touch with Athena?
- What are your Headquarters hours and location?
- Can I visit Sage Goddess in person?
Order Processing
- How long does it take to process my order?
- How can I check the status of my order?
- Can I add an item to my existing order?
- How do I cancel my order?
- An item was missing from my order, what should I do?
- I received a damaged item, what should I do?
Shipping & Returns
- How long does it take to ship my order?
- Will I be notified when my order ships?
- How do I make sure that I receive my order if my shipping address is different from my billing address?
- What does it mean if the tracking for my package shows "Shipment Received, Package Acceptance Pending"?
- What carriers do you use for shipping?
- Can I request expedited shipping?
Accounts & Payments
- Why was my card declined?
- My card failed zip code validation, what can I do?
- My card was declined but the money was still withdrawn from my bank account, what should I do?
- How long does it take for my refund to show on my bank account?
- I received a refund but I still don’t see it on my bank account, what should I do?
- What is Zip (formerly QuadPay) and how do I use it?
Products
- Can I have my stone wire wrapped?
- Do you share your perfume recipes?
- Can I request a specific perfume sample with my order?
- Are your perfumes 100% natural?
- How do I cancel my subscription?
- I didn't receive my Orgonite Charging Plate
Crystals & Gems
- What does it mean when a crystal breaks?
- What is a geode?
- What is a worry stone, and how does it differ from a palm stone?
- What is double terminated?
- What is a Vogel?
- What is a cluster?
Herbs/Aromatherapy
- Are your products tested on animals?
- How are your essential oils extracted? How do you ensure the ongoing quality and purity of your AroMagic essential oils?
- What are solvent extracted absolute oils?
- Where do your essential oils and herbs come from and are they ethically sourced?
- Can I eat/drink your herbs/essential oils or herbs?
- Should I dilute my oils prior to massage?
Candles, Smudge and Incense
Astrology
Holidays
- What’s a horoscope?
- What is Dia De Los Muertos?
- What is Diwali?
- What is Lammas?
- What is Yule?
- What is Samhain?
Discounts & Promotions
General
- How can I improve my psychic ability?
- How can I improve my sex life?
- How can I attract money?
- How can I attract love?
- Am I a star person?
- How can I find my spirit animal?
Other Frequently Asked Questions
- How can I contact you?
- Does Athena offer readings, healing or consultations personally?
- How do I know which items will help me?
- How can I tell if my gems are authentic
- How do I use my candle for candle magic?
- How do I use my sage, incense and herbs?